Not in love with your new purchase and request order modifications? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution!

EMAIL SUPPORT: support@coolshop66.com

IMPORTANT NOTE

Since your order is printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the variant and size of their purchase. To better help you choose the right size, we have provided a size chart on each product page.

Order Modifications

Within 24 hours since your order placement, you can contact our customer service team and request an order modification.

After that time frame, we’ve already started working on your order and you’ll no longer be able to modify it.

Order Cancellation

If you would like to cancel your order, please make sure to email us at support@coolshop66.com .
1. Within 12 hours from the purchasing time: please be well-informed that 10% of your total order value should be charged for a shipping label and a transaction fee on Payment Gateway.
2. Within 12-24 hours from the purchasing time: please be well-informed that 30% of your total order value should be charged for management, processing, a transaction fee on Payment Gateway and other process fees.
3. Every cancellation request made later than 24 hours, we’ve already started working on your order and you’ll no longer be able to modify or cancel it.

Damaged/Incorrect Order

At CoolShop66 , we are doing our best to ensure product quality and order accuracy. However, it might rarely happen that you receive a damaged item, poor-quality printing or incorrect product. If the case happens to you, we guarantee 100% satisfaction by offering you a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please email us at support@coolshop66.com and our helpful support staff will organize a reprint or a refund for you!

Noted:

+ We are using All-over printing technology. The material of the product is described in the product's Description section. Therefore, we DO NOT offer a refund if the issue is related to the material.

+ We have already added a size chart to every product’s description. Therefore, we DO NOT offer a refund if you choose a size not fit for purpose.

Return policy

Because all products are personalized, we DO NOT offer return. But if the order was damaged or incorrect, we will offer refund or resend.

Order not received

If your item has not arrived within 60 days after your order placement, kindly contact us at our Contact Us page for a free replacement order or a full refund of your purchase.

Please note that this policy is not applied if you provide us with incorrect shipping information on your order(s) and/or missed parcel deliveries. Also, it takes approximately one week – three months to receive your parcel back for re-dispatch depending on the shipping arrangement. Modified details should be sent to our email support@coolshop66.com in the prompt time.